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  • Consumer Grievance Redress in Financial Disputes in India

    Chinmayanand Chivukula provides an overview of the financial consumer grievance redress system in India and highlights the issues that make it less effective and less consumer-friendly.

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  • Response to the Report by the Committee of Experts on Non-Personal Data Governance Framework

    We present our comments to the Report by the Committee of Experts on Non-Personal Data Governance Framework, December 2020 (the Framework) in response to the call for comments from all stakeholders by the Ministry of Electronics and Information Technology (MeitY), Government of India.

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  • Response to the Working Document on Enforcement Mechanisms for Responsible #AIforAll

    The response intends to offer a solution-oriented feedback to the Working Document released by NITI Aayog in November 2020.

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  • Access, Redressal & Finance in Uttar Pradesh: The Transgender Community in Uttar Pradesh

    In this collaborative video series with Khabar Lahariya, we follow members of the transgender community in Uttar Pradesh who recount their personal experiences of how they are regarded in the society, and how this impacts their access to social and financial security.

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  • An operational architecture for privacy-by-design in public service applications

    In this working paper, the authors present an operational architecture for privacy-by-design based on independent regulatory oversight stipulated by most data protection regimes.

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The Future of Finance Initiative housed at Dvara Research (formerly known as IFMR Finance Foundation) aims to identify and address new challenges for policy and regulation in India around customer protection, given the waves of digital innovation currently sweeping financial services. Our vision is for every individual to have universal access to suitable financial services using a range of channels that enable them to transact securely and confidently.

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